Please take the time to read these and email info@peddlemywheels.com if you are not clear about any part of them. We have kept them as short as possible so please read them for your own protection.
1. The Hire Agreement (the “Agreement”)
(a) This is entered into on the peddlemywheels.com website and the terms and conditions of the Bike Hire are accepted by the Customer’s confirmation to proceed to the hire of the bike.
(b) The Agreement is for a period of one month, starting on the date of delivery of the bike or at another date as agreed between the parties.
(c) Bike and accessories cover all items ordered through the peddlemywheels.com website and will sometimes be referred to as ‘Goods’ for the purpose of these terms.
(d) The Customer Hires the Goods subject to the terms of this Agreement.
2. Customer
(a) For the purpose of this Agreement the Customer is the hirer. The hirer (“Customer”) must be over 18 and hold a UK bank account.
(b) The Customer must live, work or study in an approved borough which is listed on the company website. Proof of home, work or study address and photo ID will be required when receiving the bike.
(c) The Customer can use their name to separately book a bike for a minor (under 18 years old) in addition to an adult bicycle. The bike will at all times be the responsibility of the Customer.
(d) The Customer may not use the bike for its business as a courier or courier services unless PMW has granted prior written consent. Any intended business use must be disclosed before hire.
3. Bike delivery
(a) The goods will be received by the Customer at the Customer’s home, work, or study address at an agreed date and this address must be within the qualifying area that corresponds with the council or organisation who is funding the scheme.
(b) The Customer must be present to take delivery.
(c) A lock, helmet and lights will be included with all deliveries of Goods to ensure compliance with PMW’s insurance. These must be used by the Customer.
(d) The Goods shall at all times remain the property of PMW, and the Customer shall have no right, title or interest in or to the Goods (save the right to possession and use of the Goods subject to the terms and conditions of this Agreement).
(e) The Customer must check that the bike (including without limitation, the tyres, brakes, saddle, bell and accessories such as child seats) is roadworthy before riding it. If the Customer has any concerns over the roadworthiness of the bike (either at the time of delivery or anytime thereafter) they should not ride it and contact PMW immediately.
4. Payment
(a) Payment will be made at the agreed amount that was confirmed through the peddlemywheels.com website. Goods will not be delivered without Payment being made.
(b) Payments must be made when due and in full, without any deduction, set-off or counterclaim.
(c) Interest will be charged on any overdue payments at the rate of 8% above the Bank of England’s base rate. Any costs incurred as a result of pursuing any payments from you will be added to the debt (including but not limited to the costs of debt recovery agents or solicitor’s fees). We also reserve the right to charge compensation pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.
(d) If you fail to make payment when due, PMW may terminate the contract with you. You are then obliged to return the Goods to PMW immediately and without delay.
(e) Any Goods not returned will be charged at the original price as advertised on the PMW website and also detailed in the Customer PMW online account.
5. Return of bike
(a) The Goods must be made available to be collected by PMW on or before the end of the one month hire period.
(b) PMW will collect the Goods from the Customer at a time agreed with the Customer and this must be at an address within the qualifying area that corresponds with the council or organisation who is funding the scheme. For London councils, it must be a London postcode though not necessarily the qualifying borough.
(c) Returned Goods should be in full working order.
(d) Repair work required for issues beyond what would be considered ‘reasonable wear’ will be charged at market prices. For the purpose of this Agreement ‘Reasonable wear’ will be deemed to be small marks and/or scratches but no damage to any part of the bike. Any parts that require replacing will be charged at market value.
(e) Any Goods not returned will be charged at the original price as advertised on the PMW website and also detailed in the Customer PMW online account.
6. Damages or theft
(a) PMW has arranged for the Goods to be insured for theft and damage, subject to the conditions in clause 6 (b) below.
(b) Theft and Damage cover of the Goods conditions:
What is Covered
The Goods are protected against a wide range of risks. Our insurance covers:
What is not Covered
Your Responsibilities
To ensure your coverage is valid in the event of a claim, certain responsibilities must be met:
(c) Failure to comply with the above conditions may mean that you are liable for the full cost of repair or replacement of the Goods following theft or damage.
(d) A non-refundable fee of £100 will be charged for all thefts of the Goods and this will be charged when the Goods have been reported stolen or damaged.
(e) The insurance arranged by PMW covers theft and damage to the Goods only, it does not cover any damage caused to third party goods or vehicles.
7. Ownership
(a) The Goods are at all times owned by PMW.
(b) The Goods should not be transferred, sold, offered for sale, or hired to any other person.
(c) The Customer should not allow the Goods to be confiscated, seized or taken out of its possession or control under any execution or other legal process, but if the Goods are so confiscated, seized or taken, the Customer shall notify PMW and the Customer shall at his/her sole expense use best endeavours to obtain an immediate release of the Goods and shall pay to the PMW on demand any losses, costs, charges, damages and expenses incurred as a result of such confiscation.
8. Maintenance
(a) Maintenance is the responsibility of the Customer during the hire period.
(b) The customer should carry out basic maintenance until the Goods are collected which includes, but not limited to, keeping tyres inflated, not leaving the bicycle outside in the rain for prolonged periods and not using the bicycle if there are any concerns as to its road worthiness. The Customer must contact PMW immediately if they have any concerns over its roadworthiness.
(c) Unless there is a warranty issue with the bike the period it takes for a repair to be resolved will not be refunded by PMW.
(d) The Customer should not carry out any alterations or enhancements to the bike without prior permission from PMW.
(e) The Customer must ensure the Goods are used safely and maintained properly in accordance with any instructions provided by the manufacturer of the Goods, by PMW and/or in accordance with the regulations and laws of England and Wales.
(f) The Customer undertakes that it will follow all safety and maintenance guidance provided by PMW either prior to Delivery or post Delivery.
9. Liability
(a) The restrictions on liability in this section applies to every liability arising under or in connection with this agreement including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
(b) Subject to 9(c), the PMW’s total liability (including any liability for the acts or omissions of its employees, agents and subcontractors) shall not exceed the amount paid for the hire.
(c) Nothing in this agreement limits any liability which cannot legally be limited including but not limited to liability for death or personal injury caused by PMW’s negligence.
(d) Subject to 9(c), PMW shall not be liable under this agreement for any indirect or consequential loss or damage.
(e ) The Customer will be expected to act in a responsible way when using the Goods including following the UK road traffic laws at all times. If minors are using the Goods the Customer will be responsible for their supervision.
(f) Subject to clause 9(c) PMW are not responsible for any injury or damage caused by the Customer’s use of the Goods.
(g) The Customer acknowledges that PMW cannot take responsibility for the Customer’s actions whilst they are using the Goods.
(h) The Customer acknowledges that the Goods are machinery and components and there is an inherent risk associated with using them. These risks are not always obvious, and they may cause property damage, injury or even death to you and others. Subject to the above, by using the Goods, you agree you understand these risks, that it is your responsibility to use the Goods safely. By using the Goods you accept responsibility for any harm caused to yourself, other people or property.
(i) All bicycles are checked by qualified mechanics before they go to the Customer but once they leave our workshop we are unable to guarantee that damages cannot occur. The Customer agrees that they use the bike at their own risk.
(j) If the Customer decides to book a further one month hire of the Goods they are responsible for ensuring the bike is roadworthy and well maintained at the start of the next hire period and must contact PMW should they have any concerns and cease using the bike until the matter is resolved.
10. PMW’s responsibilities
(a) To ensure the customer receives the Goods as ordered, subject always to receiving payment in accordance with these terms.
(b) To assist the customer with cycle related queries.
(c) To collect the Goods at the end of the hire period.
11. Privacy Policy
We will only use your personal information as set out in our Privacy Policy: https://www.peddlemywheels.com/assets/uploads/files/privacy-policy.pdf
12. Cancellation
(a) An order for the hire of Goods is only accepted when the online order process is completed. The Customer will receive an email confirmation of the order and will have access to their online account with PMW.
(b) PMW reserves the right to cancel any order to hire a bike under this agreement.
(c) A Customer may cancel an order for the hire of Goods at any time. PMW cannot provide refunds for any cancellations after delivery of the Goods.
13. Force Majeure
(a) PMW shall not be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure results from events, circumstances or causes beyond its reasonable control. In such circumstances the time for performance shall be extended by a period equivalent to the period during which performance of the obligation has been delayed or failed to be performed. If the period of delay or non-performance continues for 4 weeks either party may terminate this agreement by giving 7 days' written notice to the affected party.
(b) Events outside the reasonable control of PMW may include (but are not limited to) the following; acts of God, flood, drought, earthquake or other natural disaster; epidemic or pandemic; terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, or similar; nuclear, chemical or biological contamination or sonic boom; any law or action taken by a government or public authority, including imposing an export or import restriction, quota or prohibition; collapse of buildings, fire, explosion or accident; any labour or trade dispute, strikes, industrial action or lockouts; non-performance by suppliers or subcontractors; and interruption or failure of utility service.
PMW reserves the right to amend these terms from time to time as it sees fit or necessary.
Version updated: 1 July 2025
